*** BEST RATES AVAILABLE ***
US CITIZENS / Green Card Holders ONLY
NO THIRD PARTIES PLS
THIS IS A DIRECT CLIENT REQUIREMENT !
Those authorized to work without sponsorship are encouraged to apply please.
Reach Saakshi Sahni - 703-955-1070
Email: saakshi(at)zilliontechnologies(dot)com // 7039551070
Customer Service / Business Support Specialist - Hybrid Role - LOCALS ONLY
$$ BEST RATES $$
Duration: Long term ongoing
Direct Client
Hybrid role - 2 Days a week Onsite Vienna, VA // 3 Days fully remote
US CITIZENS / Green Card Holders / EAD Green card ONLY
Job Description:
•Schedule Type: Hybrid with the expectation to report onsite a minimum of 2 days per week
•Schedule Shift (Time): Flexible
•Location: HQ (Vienna, VA)
Qualifications:
• Ability to work independently and in a team environment.
• Advanced knowledge of branch systems and processes
• Advanced research, analytical, and problem-solving skills
• Advanced skill applying research and interpretation of findings to respond to requests for information
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations.
• Advanced skill navigating multiple screens and PC applications and adapting to new technologies
• Advanced verbal and written communication skills
Responsibilities:
• To receive escalated, moderately complex and/or urgent inquiries related to member accounts, General Ledger accounts, or company systems, policies, and procedures
• To research and respond to branch and member impacting escalated situations, moderately complex account errors, and system issues under supervision
• To assist with comprehensive testing and implementation of enhancements to existing software, and of new systems
• Analyze, research, and resolve problems and discrepancies related to member accounts/loans
• Ensure software/systems meet regulatory and procedural requirements
• Develop and recommend enhancements to improve operational processes and procedures
• Identify and detect errors/omissions; resolve or arrange for the resolution
• Involved in cross-organizational task groups concerning new automated systems, products and/or services
• Perform research for process improvements
• Recommend corrective action when discrepancies occur
• Resolve issues relating to General Ledger accounts and/or company systems
• Test and implement software and/or processes
• Work with other business units to resolve systems and equipment issues
• Perform other duties as assigned
• The number of days reporting onsite will ultimately be determined by the employee's leadership and business unit needs
Please send qualified resumes directly to : saakshi(at)zilliontechnologies(dot)com // 7039551070
Thanks,
Saakshi Sahni
Zillion Technologies Inc.
Director - Talent Acquisition
Email: saakshi(at)zilliontechnologies(dot)com // 703-955-1070
